GenAI for the General Public

Innovations like ChatGPT have fueled a global interest in Generative AI. However, very few people regularly use this early technology. 

Public opinion of Generative AI split between those alarmed and those optimistic about this technology. AI Optimists and AI Adopters tend to be in their mid-30s and 40s, are more educated, hold senior or executive positions, and have higher household incomes. In contrast, AI Skeptics trend older, less educated, and have lower average household incomes.

The overall public is open to using AI for service (over 85%) and automating manual tasks like writing a paper or monitoring home security cameras. In contrast, only AI Adopters would allow AI to take on tasks with higher stakes, such as driving a car, flying a plane, or making a medical decision. 

The public prefers AI to human agents when (a) there is a wait for a human or (b) when the AI service is as good or better than a human agent. When AI in service works well, all but the biggest AI Skeptics view the brand favorably, increasing revenues while reducing costs.