A guide to using Jira Service Management with other ITSM systems

n this whitepaper, you’ll learn about Atlassian’s approach to integrating Jira Service Management with other ITSM systems, with examples of what a successful integration can look like for you and your team.

Executive summary

Inconsistent tooling across teams makes for disjointed, complex tech stacks. Integrating an existing ITSM system with Jira Service Management can help break those silos down, and save on license costs along the way.

In this whitepaper, you’ll learn how integrating an existing ITSM system with Jira Service Management can reduce costs, create more opportunities for automation, connect critical applications, and maintain consistent services for better employee productivity.

Key takeaways

• Discover how teams use multiple ITSM systems to reduce license cost while maintaining connectivity
• Learn best practices for building an ITSM integration strategy
• See tactical examples of how teams integrated Jira Service Management with other ITSM systems